Terms & Conditions
Terms & Conditions
Last Updated: June 2026
Introduction
These Terms & Conditions govern the use of the Lab Fifteen Co website and the purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our website.
About Us
Lab Fifteen Co is a UK-based business specialising in resin button sets, acrylic display products and related accessories.
For any enquiries, please contact:
Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel or limit any order where necessary, including in cases of pricing errors, suspected fraud or stock availability issues.
An order confirmation email does not constitute acceptance of an order. Acceptance occurs when the order has been dispatched.
Product Information
We make every reasonable effort to ensure that product descriptions, photographs and specifications are accurate.
Due to the nature of handmade and custom-produced items:
- Colours may vary slightly from photographs.
- Minor variations may occur between products.
- Product dimensions and appearance may vary within reasonable manufacturing tolerances.
Custom & Personalised Products
Many products sold by Lab Fifteen Co are manufactured to order or customised to a customer's requirements.
Custom and personalised products cannot be cancelled or returned once production has begun unless they are faulty, damaged or incorrectly supplied.
Examples include:
- Custom resin button sets
- Custom colours
- Special-order products
- Personalised items
Pricing
All prices displayed on the website are shown in the applicable currency at the time of purchase.
Prices may be changed at any time without notice, although changes will not affect orders that have already been accepted.
Shipping & Delivery
Shipping information, estimated delivery times and customer responsibilities are detailed in our Shipping Policy.
Delivery dates provided are estimates only and are not guaranteed.
Lab Fifteen Co shall not be liable for delays caused by postal services, couriers, customs authorities or circumstances beyond our reasonable control.
International Orders
Customers are responsible for complying with local import regulations.
Import duties, taxes, customs charges and handling fees imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.
Returns & Refunds
Returns, cancellations and refund rights are governed by our Returns, Refunds & Warranty Policy.
Customers located in the UK and EU may have statutory cancellation rights in accordance with applicable consumer protection legislation.
Custom-made and personalised products are generally exempt from change-of-mind cancellation rights.
Intellectual Property
All website content, including but not limited to:
- Product designs
- Product photographs
- Graphics
- Logos
- Text
- Product descriptions
remain the intellectual property of Lab Fifteen Co unless otherwise stated.
Content may not be copied, reproduced, distributed or used without prior written permission.
Product Use
Products must be used only for their intended purpose.
Lab Fifteen Co shall not be liable for damage, injury or loss resulting from:
- Incorrect installation
- Improper use
- Modification of products
- Failure to follow supplied instructions
Nothing in these terms excludes any rights that cannot be excluded under applicable consumer law.
Limitation of Liability
To the maximum extent permitted by law, Lab Fifteen Co shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be excluded
Website Availability
We aim to keep the website available at all times but cannot guarantee uninterrupted access.
We reserve the right to modify, suspend or withdraw any part of the website without notice.
Privacy
The collection and processing of personal information is governed by our Privacy Policy.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales.